Mission
The Groupe Germain mission is to create, develop and manage boutique and lifestyle hotels designed to reflect the latest trends and environmental concerns, where personalized customer service is at the heart of every experience.
The mission of each of the Group's hotel is to provide guest with personalized service delivered by attentive, qualified staff anticipating and exceeding every guest's expectations.
Our vision
To be recognized as a leader in boutique hotel development and management, through innovation in our practices while providing our guests with comfort that stands out for its sophistication and the quality of service from our attentive staff.
Our values
RespectFor the guests, their need for a quiet and relaxing atmosphere that we provide with our unique care and discretion.
For the staff, whose honesty, sincerity, equality, integrity, happiness, team spirit and sense of accomplishment contribute to the success of our mission.
For the environment, we make use of the most recent advances in design and the latest developments in energy efficiency in order to become a benchmark for the industry.
Competence and Know-howA staff guided by good judgment, discipline, maturity, proper training, a sense of independence and responsibility set the stage for style, courtesy and generosity in the experience provided and for commitment to exceeding our guests expectations.
TeamworkA staff that is united in its desire to provide personalized service.
An Aesthetic SenseA staff that exhibit exemplary behaviour by maintaining an active presence, an impeccable appearance, elegance and pride as representatives of the name, the distinction of our signature, our design, our hospitality and our services.